Lab Venue Loyalty Programme

1. Who runs the Programme

The Venue operates the Programme and is solely responsible for it: for its goods and services, for the points and rewards it offers, and for honouring them. The Programme runs on technology supplied by Marbs (the “Provider”). The Provider is a technology supplier only. It is not a party to these terms, it does not run the Programme, it does not issue points, and it owes you no points or rewards. Your relationship is with the Venue.

2. Points are a benefit, not money

Points (and any name the Venue gives them) are a promotional loyalty benefit provided by the Venue. They are not money, not electronic money, not legal tender, not a payment instrument, not a deposit, and not your property. They have no cash value. You cannot buy them, top them up, sell them, transfer them to another person or account, move them between venues, or cash them out. They may be redeemed only at the Venue, only for benefits the Venue chooses to offer, while the Programme is active and subject to availability.

3. How redemption works

When you redeem, points convert at a fixed ratio of 100 points = EUR 1 of in-venue value, applied at the moment of redemption. This is a redemption ratio, not a statement that points are “worth” any amount of money before they are redeemed. Outside redemption at the Venue, points carry no monetary value.

4. Changes to the Programme

The Venue may change, suspend, or end the Programme or these terms, including the earn rate, the cash-back percentages, tier thresholds and benefits, rewards, and expiry rules. Where the law requires it, the Venue will make such changes only for a valid reason (for example a change in costs, in the law, or in how the Programme operates), will give you reasonable advance notice of a significant change, and will give you a fair opportunity to redeem points you have already earned, or to leave the Programme, before the change takes effect. Continuing to use the Programme after a change takes effect means you accept it.

5. Expiry, adjustment, and forfeiture

Points may expire after a period of inactivity (by default, 12 months with no qualifying activity). The Venue may adjust, withhold, or cancel points, and may suspend or remove a member, where it reasonably suspects error, fraud, abuse, account sharing, manipulation, or breach of these terms, including points credited without a genuine qualifying transaction.

6. Eligibility

Membership is free, personal to you, and non-transferable. You must be at least 18 years old and earn and redeem in person at the Venue. The Programme is not open to businesses, resellers, or automated accounts.

7. Your card, access, and recovery

Joining requires no payment-card data, no password by default, and no email or phone number. Your membership is held on your device through a functional cookie and, where you set them up, an optional passkey (such as Face ID or a fingerprint), a login handle and password, and an optional recovery phrase. These are the only ways to prove the card is yours. You are responsible for keeping them safe. If you lose all of them, you may permanently lose access to your card and its points, and the Venue can choose, but is not obliged, to help you recover or re-issue it. The Venue and the Provider are not liable for points lost through a shared, lost, or compromised device, pass, or credential.

8. The service is provided “as is”

The Programme and the technology behind it are provided on an “as is” and “as available” basis, without warranties of any kind, including availability, accuracy, or uninterrupted operation. Reasonable efforts are made to keep the service available, but this is not guaranteed. Nothing in this section removes or limits your mandatory rights as a consumer under applicable law, which continue to apply in full.

9. Liability

To the fullest extent permitted by law, neither the Venue nor the Provider is liable for indirect, incidental, special, or consequential losses, including lost points, lost benefits, lost data, or loss of goodwill, or for any change to or discontinuation of the Programme. The Venue’s liability is limited to the minimum permitted by law. Nothing excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be excluded, and nothing limits your mandatory statutory consumer rights.

For clarity, the Provider does not issue points and owes you no points or reward. Any claim relating to the Programme, your points, or your rewards is a claim against the Venue alone, and your sole recourse is against the Venue.

10. Privacy notice

Roles. The Venue is the controller of your membership data. The Provider processes that data on the Venue’s behalf and on its instructions, and does not use it for its own purposes.

What we process (minimal). A non-personal member identifier; your loyalty activity at the Venue (visits, spend amounts, points, tier, rewards); optionally a display name and birthday, only if you choose to provide them; and any friend or referral links you create. We do not require or store payment-card data, and no email or phone number is needed to join.

Cookies. We use a single, strictly-necessary, first-party cookie that recognises your device so you are not re-enrolled on each visit. It carries no advertising or tracking data, and because it is strictly necessary for the service you ask for, it does not require separate consent. We do not use analytics, advertising, or third-party tracking cookies.

Lawful basis and retention. We process your data to provide the loyalty service you ask for, on the basis of that service and your agreement when you join, and our legitimate interest in running and securing the Programme. Data is kept while you are an active member and for a reasonable period afterwards, then deleted or anonymised. Where a receipt photo supports a points credit, that image is stored privately for audit and fraud prevention and is visible only to the Venue.

Your rights. Under the GDPR and Spanish data-protection law you may access, correct, export, restrict, or object to the processing of your data, withdraw your agreement, leave the Programme, and delete your account and data at any time from within the app, or by asking the Venue.

11. Governing law

These terms are governed by the laws of Spain, and disputes are subject to the courts of the Venue’s province in Spain, except where mandatory consumer-protection law in your country of residence gives you the right to bring a claim in your home courts or under your home law, which continues to apply. If anything in these terms is found unenforceable, the rest remains in force. For guests resident in Spain, the Spanish-language version of these terms prevails.

12. Contact

The Programme is run by Lab Venue. For any question about the Programme, your points, your rewards, or your data, please contact Lab Venue directly where you joined. Lab Venue's staff can help you in person.